If you're working with an existing Jira Service Management instance, select Projects > Create Project from the the top navigation bar of your instance. If you've just installed and set up Jira Service Management, you'll have the option to Create a new project by selecting Create new project. Select "Basic Service Desk" as the project type. Sydney (Global HQ) Level 6, 341 George Street, Sydney, NSW 2000, Australia. +61 2 9262 1443. Get directions. 1-1000+ users. Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Recognition. CAPTERRA SHORTLIST™ Incident Management Software (2023) IT Service Software (2023) IT Asset Management Software (2023) Customizing the portal URL is one of the common requests every Jira Service Desk Administrator receives from end-users because the standard portal URL is a bit difficult to remember. This is a workaround for a JSD-315 . Select the template you want to use to create your new request type. You’ll be prompted to review and make desired changes to the request type’s details including name, description, icon, portal group, and the issue type and its associated workflow. You can edit these details later in project settings. When you’re ready to create your Get started with Jira Cloud mobile. Keep work moving forward from anywhere. Submit your mobile number below and we'll text you a link to the Jira Cloud mobile app. Jira mobile enables software and service desk teams to keep work moving from anywhere. Download the app today for free on iPhone, iPad, or Android. 5 days ago · Jira Service Management Awards. Jira Service Management currently scores 85/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (77/100), press buzz (66/100), and other relevant information on Jira Service Management gathered from around the web. The score for this software has declined over the past month. - JIRA Service Desk REST API - JIRA Software 7.0.4 - JIRA Core 7.0.4. Server name: Description. In this course you are going to learn how to setup, configure and use a JIRA Service Desk. Mastering basic knowledge about JIRA Service Desk, you'll be able to create and adapt your Service Desk or Help Desk needs: in other words, your first support line. At the end of this path you'll have more than one Service Desk ready to use. Jira Service Management offers a free IT ticketing system designed to empower your IT team with cutting edge tools. The software includes automation, incident management, and a self-service portal specialized for IT management. Agents can collaborate on help tickets across platforms by adding the Zendesk application. jbpSx.